What is a Managed Service Provider (MSP) and how can it help my business?
An MSP is a company that takes care of all your technology needs, such as managing computers, networks, and security, so you don’t have to worry about it. This helps your business run smoothly, saves time, and ensures your technology is always working.
Do you offer IT consulting?
Yes, we provide IT consulting services to help businesses optimize their technology strategies, assess current systems, and implement new solutions that align with business goals.
What areas do you provide service to?
We provide services across the UAE, covering regions such as Dubai, Abu Dhabi, Sharjah, and beyond. Our remote services also allow us to assist businesses outside of these areas.
Can you help if my employees work from home?
Yes, we can make sure your employees can safely work from home by setting up secure access to your company’s systems and providing tech support no matter where they are.
Can you help us buy the right technology for our business?
Yes, we can recommend and supply the best computers, servers, and other equipment for your business. We’ll also handle the installation and provide ongoing support to keep everything running smoothly.
What are your pricing models?
We offer flexible pricing models including fixed monthly/yearly rates, pay-as-you-go, and project-based fees. Contact us for a custom quote based on your specific needs.
Do you offer training for staff on new IT systems?
Yes, we provide training and support for your staff to ensure they are comfortable and proficient with new IT systems and technologies we implement.
What industries do you specialize in?
We provide IT services across various industries, including healthcare, finance, legal, education, small businesses, manufacturing, hospitality, non-profits, real estate and more. Our solutions enhance patient care in healthcare, streamline data management in finance, and improve case management in legal practices. We support online learning platforms and administrative tools for the education sector, while small businesses benefit from our tailored IT solutions. Additionally, we serve industries like retail, where we implement inventory and POS systems, and manufacturing, where we optimize production processes. From hospitality and non-profits to real estate, our industry-specific strategies empower businesses to leverage technology for growth and efficiency.
How do you handle software updates and patches?
We automatically take care of all updates and patches for your systems to keep everything secure and running smoothly. This reduces the risk of cyberattacks and ensures your technology is always up to date.
Do you offer cloud services?
Yes, we help businesses move to the cloud, manage cloud storage, and ensure data is easily accessible and secure. Cloud services can help you save money, work remotely, and scale as your business grows.
Do you sell computers and hardware?
Yes, we offer a variety of tech products like computers, servers, and networking equipment. We’ll help you choose the best ones for your business and provide ongoing support.
What if we have problems after hours or on weekends?
We’re available 24/7. If something goes wrong, even outside of normal business hours, we’ll be there to help and get things back up and running as quickly as possible.
Can you help with IT strategy and planning?
Absolutely. We provide IT consulting services to help businesses develop and implement IT strategies that align with their goals and improve operational efficiency.
What is your process for onboarding new clients?
Our onboarding process involves an initial consultation to understand your IT needs, followed by a detailed assessment, and then the development of a tailored IT plan and implementation strategy.