1. Introduction
At ITGURUS.AE (“we”, “our”, “us”), we strive to provide top-tier IT services and customer satisfaction. This Return and Refund Policy explains how we handle refunds and returns for our services. By purchasing our services, you agree to this policy.
2. Eligibility for Refunds
Refunds are offered under the following circumstances:
- Service Quality Issues: If our services do not meet the standards as described or agreed upon, you may be eligible for a refund. Issues caused by user error or misuse are not eligible for refunds.
- Service Cancellation: If you cancel a service before it is delivered a full refund may be processed. For cancellations after the service has commenced, refunds will be evaluated on a case-by-case basis.
3. Requesting a Refund
To request a refund, please follow the steps below:
- Contact Customer Support: Reach out to us at help@itgurus.ae/052 550 4878 within 7 days of identifying the issue or from the date of service purchase.
- Provide Information: Include details about the service, the issue, and any supporting documents or evidence.
- Refund Review: We will review your request and may contact you for more information. A decision will be made within 15 working days.
4. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Services Rendered: If the service has been fully delivered or completed.
- User Errors: If the issue is due to user negligence, misuse, or failure to follow instructions.
- Outside Cancellation Period: If the cancellation request is made after the allowed period without exceptional circumstances.
5. Refund Processing
If your refund request is approved:
- Refund Method: Refunds will be processed using the original payment method. Please allow 15 working days for the refund to appear in your account.
- Service Fees: Any transaction or service fees related to payment processing may be deducted from the refund.
6. Service-Specific Refunds
Some of our services may have specific refund policies. These terms will be outlined in the respective service agreements or purchase terms.
7. Amendments to the Policy
ITGURUS.AE reserves the right to modify or update this Return and Refund Policy at any time. Any changes will be posted on our website, and the updated policy will be effective immediately upon posting.
8. Contact Us
For any questions or concerns regarding this Return and Refund Policy, please contact us at: